Forethought provides a support platform, SupportGPT, that simplifies and enhances customer service. This platform assists support teams cost-effectively. It has a 91% average accuracy rate, reducing First Response Time by 40% and deflecting issues by 53%.
It eases the entire support ticket process with Solve for automatic policy creation and resolution. Triage is for sentiment analysis and prioritization. The Assist feature empowers agents with AI-generated knowledge. Discover optimizes workflows and tracks performance.
This generative customer support AI caters to industries like E-commerce, SaaS, and FinTech. It helps companies save on support costs, boost customer satisfaction, and resolve issues faster.