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Octocom | AI Chatbots for 24/7 E-commerce Support & Sales
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April 18, 2024

Octocom

Paid
Octocom Feature Image
Your 24/7 E-commerce assistant, cutting costs and converting customers.

What is Octocom?

Octocom is the optimal AI chatbot solution for E-commerce stores. It offers instant human-level conversations 24/7 in any language and on any channel. This tool automates customer support and sales. It ensures efficiency without compromising customer satisfaction.

Using its AI customer support, businesses can convert more customers compared to leading Email Service Providers (ESPs). The chatbot handles 90% of support tickets. It decreases costs and improves efficiency. The tool provides instant human-level support around the clock. Tougher cases are given over to human support. This ensures a complete and effective resolution process.

It improves the shopping experience by simplifying the process of finding the right product. The chatbot helps with shopping. It suggests products and answers questions. It also helps with comparing products. This chatbot can trigger personalized messages to increase sales.

The tool offers next-level support at a fraction of the cost. Chatbots provide 24/7 instant support, freeing up human resources. Octocom chatbots have a conversational nature and can answer any customer question. They are proficient in 100+ languages and can adapt to WhatsApp and Instagram.

Octocom creates chatbots that perfectly match a brand’s identity. The onboarding process is straightforward. Its team trains the AI to understand the business and its unique needs.

Key Features

  • AI Chatbot:

    Uses GPT technology for natural language processing and conversational responses.

  • E-commerce Focus:

    It enhances customer experience and boosts sales for small and medium-sized E-commerce businesses.

  • Product Recommendations:

    It provides product suggestions based on individual customer needs and preferences.

  • Support Chatbot:

    The tool gives prompt and accurate answers to customer questions 24/7.

  • Upselling and Cross-Selling:

    It suggests higher-value items to increase average order value and drive sales.

  • Order Tracking:

    It allows customers to track their orders in real time through the chatbot.

  • Returns and Refunds:

    The tool simplifies the returns and refunds process.

  • Integration:

    It is compatible with platforms like Shopify, WooCommerce, and Magento.

  • Customer Support Chatbot:

    It handles up to 90% of common customer questions.

  • Analytics and Insights:

    Tracks chatbot performance and customer interactions to provide valuable data.

  • Data Customization:

    Allows tailoring the chatbot’s responses and branding to align with specific business needs.

Pricing table :

Plans Monthly Cost Annual Cost
Standard Starting at $100/mo
Premium Starting at $200/mo
Enterprise Custom

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